About Mission Medical Supply

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Mission Medical Supply is a Durable Medical Equipment Provider. Established in 2010. Mission Medical Supply offer the peace of mind, confidence, and reliability that come with experience and commitment to customer satisfaction. When you put your trust in Mission Medical Supply you are enlisting the expertise of an organization that has been exceeding the expectations of customers since its founding. Mission Medical Supply understands how important your well being and your specific needs. Therefore , Mission Medical Supply takes it very seriously. We take pride in services and to offer our customers the latest in Durable Medical Equipments safety, convenience, and improvements. At Mission Medical Supply, we realize that our customers have many options when selecting a Durable Medical Supply Provider. We are committed to being your One and Only DME Provider of choice. Thank you for taking the time to learn about our Company, our product and service offerings, and the many ways we may be a solution provider to you. We are looking forward to working with you.!

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What kind of Insurance does Mission Medical Supply accept?

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WE ARE NOW ACCEPTING

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Where is Mission Medical Supply Located?

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Currently We have 2 locations: San Diego, California 4444 El Cajon Blvd Ste. 3 San Diego, CA. 92115 Tel: 619-229-9597 Fax: 619-229-9594 Business Hours: Monday - Friday From: 9:00 AM - 4:00 PM Houston, Texas 10515 Bellaire Blvd Ste. M Houston, TX. 77072 Tel: 281-933-3902 Fax: 281-933-3949 Business Hours: Monday - Friday From: 9:00 AM - 4:00 PM

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How do i contact Mission Medical Supply Customer Service?

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You can call Toll Free 1-866-966-0580. or San Diego Location: Tel: 619-229-9597 Fax: 619-229-9594 Houston Location: 281-933-3902 Fax: 281-933-3949

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How do i contact Mission Medical Supply Technical Support?

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For question about device(s) or problem. Please call our 1-866-966-0580. Or click on Chat with Us online.

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Is Mission Medical Supply Accredited?

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Yes, Mission Medical Supply is Fully Accredited by The Compliance Team Organization.

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Is Mission Medical Supply carrying Liability Insruance?

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Yes, Mission Medical Supply is carrying Liability Insurance up to $1,000,000.00 ( One Million Dollars).

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Does Mission Medical Supply carry surety bonds?

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Yes, Mission Medical Supply does carry Surety Bonds by VGM Insurance Company.

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What about Return & Exchange Policy?

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Return & Exchange Policy

Most products are returnable or exchangeable within 10 days of the invoice date. All returns must be accompanied by an RMA #. Mission Medical Supply by Core Products International warrants that all products shall be free from defects in materials and workmanship for a period of one year. Any warranty is voided if found abuse or usage instructions are disregarded and if care instructions are not followed. Please inspect all products carefully when received. Follow directions for Returning a Defective Product if a product is received in damaged condition. (see Request for a Return Authorization Number below).

Request a Return Authorization Number RMA#

Print and fill out the RETURNS AND EXCHANGE FORM and fax to (619-229-9594) or email to mmsonlinestores@gmail.com to receive your RMA#. Once you have received the RMA#, please return the item with your completed RETURNS AND EXCHANGE FORM to MMS within 7 days to the address provided with your RMA.

Return Procedure or Exchange Procedure

1. Please package all items in a box or other protective container to prevent damage. If the item is damaged during shipping, it will not be eligible for a refund.
2. Please write the RMA# clearly on your return shipping label.
3. We are not responsible for lost or damaged shipments.
4. Return address will be given at the time the RMA number is provided.
All RETURNS are subject to inspection and verification by Mission Medical Supply to determine eligibility for a full or partial refund. Items deemed non-returnable shall be returned to the customer at their expense.
ALL EXCHANGES will be handled as quickly as possible. Items returned will be at the customer’s expense. Shipping fees will apply on all exchanges whether shipping was paid on original order or not.

RETURNING A DEFECTIVE OR INCORRECT PRODUCT. Damaged or incorrect shipments must be reported within 10 days by e-mailing: mmsonlinestores@gmail.com

NON-RETURNABLE PRODUCTS

Certain Items cannot be returned for any reason due to our compliance with State, Federal and Safety Regulations. Some products are non-returnable for health, sanitary and safety reasons.

• Any item that has been used in any shape or form.

• Any item returned more than 15 days after invoice date.

• Any item that is damaged or is missing parts.

• Any item that is dirty or soiled.

• Any item missing appropriate instructions &/or packaging.

Other Disclaimers

Mission Medical Supply holds no claim that any product we sell will heal a condition or fully eliminate pain. Always consult your health care provider before purchasing any medical equipment or supplies. Mission Medical Supply does not provide medical advice or diagnosis. We will gladly provide complete and accurate descriptions but cannot determine the appropriateness of a particular product for a buyer.

PLEASE GO TO FORMS PAGE AND DOWNLOAD RMAFORM.PDF

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Does Mission Medical Supply have powerchair or scooter or wheelchair for rent?

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Yes, We do have Power WheelChair, Scooter, Manual Wheel Chair and Transport Chair rentals for Mobility Enhancement. Whether you need a day, few days or few weeks, we offer you worry-free mobility rentals when you're travelling. Whether you're attending a conference for business, a vacation or cruise or theme park or even just need additional mobility assistance, Mission Medical Supply can meet any diverse need. Please go to Mobility Rental Page for more informations.

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